• Wrong product delivered
• Expired product delivered
• Damaged product delivered – Physical damage/ tampered product or packaging
• Incomplete order – missing products

Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Quality control team will proceed to inspect and validate the claim. Once the product passes the quality control and claims are validated, a refund is initiated.

• Opened/ used/ altered products.
• Original packaging (mono cartons, labels, etc.) missing.
• The return/ replacement request is generated after 7 days from the date of delivery.
• The damaged/ missing product is reported after 2 days from the date of delivery.
• Seal has been broken for the product
• Serial number has been tampered with

• Step 1
  1. Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
  2. Please raise a request here with order and contact details - www.carepop.in/contact-us
  3. In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
• Step 2 - An email with photos of the damaged/incorrect product should be sent within the stipulated time in order for us to accept the request
• Step 3 – Give us 2 working days to review your return request.
• Step 4 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
  
  Note: In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your PayTM Wallet or Any digital Wallet.
• Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

If the product is found to be ineligible for return, the product will be couriered back to you

You can cancel order from CANCEL button from order summary page under My account section. You just need to give reason for cancellation, and leave rest on us.
OR
Please call us on +91 8901-555-444 (Mon - Fri - 9 am to 6 pm), and we will help you in cancelling the order.
**Carepop reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
Note - Orders can be only cancelled till the status is “Ready to Ship”

In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund. we will refund the amount to your bank account within 14 working days of requesting a refund.

We will process your refund within 7 business days incase of cancellation of an order.In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.

Yes. You can return any products that are eligible for returns within 7 days of delivery.

Ongoing Subscriptions : Please note that while all Carepop subscriptions are cancellable, you will have to send us an email on [email protected] with reasons for the cancellation before your product is shipped for the ongoing month. For timely shipping and operational reasons, we will not be able to cancel a particular month's subscription if the request is received after the shipping as your product would have already been processed by then. Once we receive your request, we will cancel your subscription from that date and refund you the difference between what you paid for your subscription and the billable amount for the months where you received your bag.

New Subscriptions: We accept cancellation requests of new orders only if intimated via email within 48 hours from the time the order is placed. You can cancel the order by contacting our Customer Support team via email at [email protected]. In the case of prepaid orders, the amount will be refunded to you and should reflect in your account in 7-10 working days. Please note that if the cancellation request is sent after 48 hours of placing the order is will not be proceded

The Billable Amount: Is calculated on basis of the no. of the product received under subscription till date. Once you cancel the subscription the product will be charged on their original price and the not discounted which is for subscription users. Refund will be given which will be total amount paid less the price of the no. of products received.